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FAQ Answers

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Can my vehicle be picked up before noon on the day I am leaving?
We strongly advise against this arrangement, as leaving the auto pick up until the last minute can cause undue stress at an already stressful time.  Careful, advance planning and pick up minimizes stress and provides for a smooth, uneventful relocation.  In the event that there are no other options and this is the ONLY time you are available to release the vehicle, we will arrange for a local flatbed to pick up the vehicle as early in the day as possible.

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I want to leave the cover on my boat during transport, is this ok?
It is not recommended.  Your boat will be safely transported without the cover.  The cover must be removed prior to transport, as the wind can cause chafing and damage on the boat's surface and will also tear the cover.  Insurance does not cover the tarp or related damage.

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I have replaced some of the manufacturer furnishings in my mobile home with some full size furniture.  Can these items remain in the home during transport?
Unfortunately no, anything other than manufacturer installed furnishings must be removed prior to transport.  This requirement is strictly adhered to, to ensure the safe transport of your home

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Why does it take "X" number of workings days to move my car?
Law only allows our drivers to drive 550 miles per day. They must have at least one day off per week, known as down time, to rest. Therefore, transit times are based on working or calendar days.

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Why can the household goods mover get my furniture to me in a week and it takes you longer to deliver my car?
Depending on the size of your household goods shipment, your delivery time will vary with the van line as well. If you have a large load that takes up the majority of the truck, your household goods can get there in the time it takes for the driver to drive there. A car carrier has up to 8 - 10 spots on the carrier. Different vehicle owners can occupy all of these spots. With that, the driver has to make up to ten stops along his route. In some cases, your vehicle could be the last vehicle that fills up that carrier, thus making the transit time shorter because the driver will not have to wait to fill his load.

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Can I fill my car with boxes or clothes?
It is not suggested. Our insurance only covers the vehicle. It does not cover any personal belongings left inside. Shipping those items with a household goods carrier is the best way to make sure they arrive safely. Items that are left inside the car during shipment will bounce around and could get damaged or they could damage the vehicle interior. Also, the carrier must be weighed at the Department of Transportation (DOT) weigh stations. If the carrier is considered over weight, the DOT officer has the right to ask the driver to discard any such items to lower the weight of the carrier or the driver will be ticketed and fined.

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How will my vehicle be moved?
We move all vehicles on car carriers, the same way the vehicle moved from the factory to the new car dealership. Every care and precaution is taken to be sure your car arrives at its destination in the same shape as it was when picked up.

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Is my vehicle going to be driven?
No. Your vehicle will only be driven on and off the car carrier. Therefore, only a ¼ tank of gas is needed for shipment.

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No other firm in this industry expends as much effort to satisfy their customers. We leave no stone unturned to constantly improve our services. In addition to constant surveys with those that utilize our services, we train our personnel to offer that little extra touch. In that way, we not only have happier customers, but they share with us the things they would like to have offered to them. This positive input of information enables us to "keep-in-touch" with needs.
 
 

   489 Union Avenue                800.992.8788 ●●● 732.469.4566 FAX        28284 Las Casas
Bridgewater, NJ 08807                     info@certified-auto.com                       Mission Viejo, CA 92692

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